Australian Privacy Principle 12 gives you the right to ask for access to the personal information we hold about you. Australian Privacy Principle 13 gives you the right to ask us to correct it.
How to ask
Email contact@aideology.fyi with "Privacy request" in the subject line. Tell us what you want and give us enough to find it. For information tied to a device rather than an account, that usually means the advertising identifier or the in-app support identifier shown in the title's settings screen, because without one of those we cannot connect a record to you.
Verifying who you are
We have to be satisfied you are the person the information is about, or an authorised representative. Where a request relates to an account, we verify through the email address on the account. Where it relates only to a device identifier, possession of that identifier is what we can verify, and we will say so rather than pretend to a higher level of confidence. We will not ask you to send identity documents.
Timing and cost
We respond within 30 days. Access is free. We do not charge for making a request, and we do not charge for correction. If giving access in a particular form imposes a genuine cost, for example producing a bulk export in an unusual format, we will tell you the charge before doing the work and it will not be excessive.
When we can refuse
The Act lists the grounds, and they are narrower than people expect. They include where giving access would have an unreasonable impact on the privacy of others, where the request is frivolous or vexatious, where the information relates to existing or anticipated legal proceedings and would not be discoverable, and where giving access would be unlawful.
If we refuse, in whole or in part, we will give you written reasons, tell you which ground we rely on, and tell you how to complain. Where we can give you part of the information, or give it in another way that meets your need, we will offer that instead of a flat refusal.
Correction
If information is inaccurate, out of date, incomplete, irrelevant or misleading, we will correct it. If we have disclosed the information to someone else and you ask us to notify them of the correction, we will take reasonable steps to do so unless it is impracticable or unlawful.
If we refuse to correct, you may ask us to attach a statement to the record saying that you consider it inaccurate, and we will take reasonable steps to make that statement apparent to anyone who later looks at the record. That right is often overlooked and it is worth knowing about.